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DB Cargo UK wins communication centre contract extension

DB Cargo UK has been awarded a new contract to continue running the National Rail Communication Centre (NRCC) – the UK’s premier provider of real-time travel information for rail passengers.

The Doncaster-based company has provided the service for the past 12 years, ensuring passengers are kept as up-to-date as possible on all timetable changes, service disruptions and ticket information.

The information gathered by the 25-strong team is distributed by National Rail Enquiries via its website, texts, e-mail alerts and social media.

NRCC manager Craig Dannatt said the decision to extend DB Cargo UK’s contract to October 2020 was a massive vote of confidence by the Rail Delivery Group (RDG).

“It’s very fitting that this service is run from Doncaster which has a long and proud railway history. We operate 24 hours a day, seven days a week and 365 days a year handling and interpreting an enormous amount of data provided by the UK’s train operating companies and Network Rail,” he said.

“We then work with National Rail Enquiries to ensure it is issued in a timely and customer-friendly format so rail passengers can make informed decisions about their journeys. It’s a big job and one which we’re very proud to undertake,” added Craig.